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My partner applied for his passport at the beginning of April and we are travelling on the 28th June.
We struggled to get any help via the advice line and the upgrade team never got back to us. However, as a last resort on Friday he travelled from London to Durham Passport Office where his passport was being processed. When he arrived there were two separate queue lines, one for appointments and a general queue. As he didn’t have an appointment he had to go in the general queue, it took approximately 3-4hrs to be seen.
Once he got to the front desk, the lady he spoke to was very helpful and as he travelled from London during the train strikes she pushed to get it printed that same day but there was no guarantee. Thankfully he waited around all day and managed to pick his passport up at 5pm.
We are so relieved and can finally look forward to flying on Tuesday! Durham passport office team were really helpful, friendly and want to help!
If you do decide to go to the passport office please be aware you will need to bring proof of ID and a copy of your flight confirmation/holiday booking.
