[Helen_Minnie]

I’m in the same situation. Did anyone receive an email from HMPO saying they have received their application for a replacement lost/stolen passport? They took my money (£85) and my referee filled in the digital form he received so I’m hoping it went through.

Identity details received 1:36pm on 6 June 2022
Email sent to person confirming your identity 1:18pm on 6 June 2022
Ask someone to confirm your identity 1:16pm on 6 June 2022
Application submitted 1:16pm on 6 June 2022

I fly on August 16. It’s been 4 weeks and my application hasn’t progressed. It doesn’t say my application has been received or is in process. I have 6 weeks to go. I haven’t been able to get through to anyone on the helpline. I did speak to someone in the lost/stolen department and she transferred me, but I’ve been waiting in the queue for 50 mins.

I was told previously that after 6 weeks it’s possible to withdraw an application and move to the expedited service, but I see the website for the Fasttrack service is down. 🙁

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