[hollysarena]

Oh no! That’s so frustrating. I emailed via the webform and was told last Thursday (AM in UK, PM in NZ) that I’d receive a response in 24-72 working hours. It’s now Wednesday morning in NZ so it’s been 4 working days. I don’t really want to call again because I’ve already spent $40 (20 pounds) on international calling credit for a single phone call to the offices where they wouldn’t help me.

[hollysarena]

@peacelilly38: Same here – since July 11 for me. Have you had any progress since?

• This reply was modified 2 years, 4 months ago by hollysarena.
• This reply was modified 2 years, 4 months ago by hollysarena.

[hollysarena]

I’m experiencing a similar delay in updates.

Applied online from New Zealand to replace a lost passport, due to travel to UK on 31/08.

Application history

Identity details received 7:46am on 11 July 2022
Email sent to person confirming your identity 6:55am on 11 July 2022
Ask someone to confirm your identity 6:33am on 11 July 2022
Application submitted 6:33am on 11 July 2022

So it’s been over 3 weeks (which is nothing compared to what a lot of people have experienced, I’m sure!) so you’d hope that I’d at least get an update that the process has begun?

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