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Submitted application early may and waited for 11 weeks before finally calling the advice line (pressing 8 then 3). Because I had waited over 10 weeks they said I may be able to get a free expedite and told me to wait for a call back. Got a call back later that day who told me to email the expedited service and also put through to someone else to check that my lost/stolen passport cancellation reference had been linked to my new application. That took a while. Regarding the email, I have seen a couple floating around the forum and I don’t know if emailing them outright works. From what I understood is that they need to put in a request for you first for the email to be taken up and you had two days to email because the request was terminated. I emailed the same evening and the next day my application was approved and printed. I dont know why all the renewals for lost passports are sitting round together on someone’s desk but if you have been waiting over 10 weeks, being patient and polite but firm and giving them all the info you can (even if they didn’t ask for it) seemed to help, e.g. you making sure the lost/stolen passport cancellation reference has been added to your application.
The day after, it was scheduled to be delivered but I was already at work so I immediately rescheduled it for the following day. Its just arrived and I’m so glad I can finally move on.
