Forum Replies Created
-
Posts
-
Hi all. An update following my posts this morning:
Childs first passport submitted March 12th
Application processing 27th AprilI’ve called them maybe 40 times over the past 3 weeks. On Sunday I was told that the team had applied for an upgrade (get through general enquiries and get to the progress team is my advice).
Webchat this morning told me they couldn’t deal with any upgrade focused questions. I called, got angry, the woman hung up on me.
By chance a private number rang me at 0851 – it was the Liverpool office telling me the passport would be printed today and delivered by courier tomorrow before 9am. Further, my wifes passport was included in the supporting documentation which will also be delivered tomorrow morning.
Stick with it – it works. Remain resilient. I can now travel to the US for a family holiday which has been planned for a long time.
webchat are telling me they can’t deal with any upgrade questions and that it’s two working days from upgrade request, which is not what I was told by the agent I spoke to on Sunday. I have been given a CSM number but it sounds like they are simply routing those calls to the standard number.
Hi all
Child’s first passport currently at “processing” stage in Liverpool. Docs received April 2nd.
I spoke to the upgrade/progress team on Sunday AM. They told me they had applied for an upgrade and I would hear from the upgrade team (to request confirmation of travel) within 48 hours via email. No communication as yet – 5 hours from now until the 48 hour target.
I fly on Saturday. Does anyone have any advice on what I can do? I live in the south of england and could travel to Liverpool/London/Belfast if anyone thinks it would be helpful. The team said they don’t accept walk-ins without appointments.
Please help – I am trying to go on a very special family holiday and stand to lose a fortune.
