Hey Guys!
I’m in the same situation. Sent passport on 19th Jan. Saw an update of “old passport received” after 10 days on 31st Jan, even though I sent them as recorded delivery and it was signed off on the 21st. No idea what the hell happened with the passport for 10 days? Sat on a desk somewhere?
When I applied they did stated that processing times was up to 4 weeks. So they “technically” wasted ten days of the 4 weeks to process time!
We travel on the 1st of March so if I need to fast track I have time to kick it off!
I did call the passport office. First time they were rude and hung up. Second time they promised a call back in 24hr determine where it’s at and discuss fast track option. Let’s see…