ianbuk

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  • in reply to: New Passport Upgrade Service! #15602
    ianbuk
    Participant

    Oh gosh, that’s a worry!! There is no document to link to my sons application sadly. I was happy to send the document via guaranteed next day delivery Monday but was told not to!
    I’m desperate for this phone call to happen just so I know where I stand, my son keeps asking if I’ve heard anything, I can’t bare to tell him he isn’t going 🙁

    in reply to: New Passport Upgrade Service! #15585
    ianbuk
    Participant

    Hi everyone, it’s been encouraging to read so many success stories but I’m still in full panic mode!

    Fly Sunday 22nd and get to receive my sons renewal. Requested upgrade on 11th, someone called me 2 days later and said it wasn’t done correctly and should have been London team so re-submitted. Never heard anything so called a couple times to be told that they are working within time limits but can’t guarantee it.

    My worry is that all the stories I have read seem to be people collecting a passport that’s been accepted and processed, whereas mine still requires one more document, my sons mothers marriage certificate. I only found out Monday, so I called and asked what to do and was told not to send it as it will get stuck in the system for 2-3 weeks and they might require me to take it to London. I am just worried that nobody else has mentioned taking documents to confirm stuff when collecting a passport from an office. Admittedly I’ve not read all 50 pages but probably almost half.

    Has anyone had the upgrade team complete their application by asking them to take documents to one of the main offices? If it does happen, I’ll just hope that the phone call comes in the next day or two, but if they can’t do it then I’ll be gutted as 5 of us all got passports but my son is the only one still waiting. I’ve done everything they’ve said and nobody has suggested it can’t be done and that one lady did tell me NOT to send the document so I’m hoping it will be ok?!?

    This is so stressful and I can’t look forward to flying out until I know we are all going.

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