[Jacky]

Durham@hmpo.gov.uk or DurhamUpgradeTeam@hmpo.gov.uk

I repetitivly sent about 30 emails over 6 weeks,finally had a call a week ago, received passport today after 8 weeks from submitting application.

[Jacky]

FINALLY!! Submitted 2 adult renewals on 12th April, one came back in 17 days, the other, after 8 weeks and many, many emails sent, we received it today. Very stressful experience, particularly when no one responds for weeks, and the 2 replies we did get were conflicting and false, also online chat never works. Understand their busy, but a quicker response and easier contact system would really help.

Passport printed 4:13pm on 7 June 2022
Application approved 8:38am on 3 June 2022
Application being processed 3:58pm on 29 April 2022
Documents received 12:12pm on 16 April 2022
Application received 5:49pm on 12 April 2022
Application submitted 5:48pm on 12 April 2022

[Jacky]

mikecul

Hi, I cannot believe it, after sending many emails everyday marked as urgent, including 4 sent this morning, we have just had a phone call from Durham to say husband’s passport finally approved! Taken 8 weeks. Ten minutes later received the long awaited for email to say approved, ready for printing.

I emailed Durham@hmpo.gov.uk and DurhamUpgradeTeam@hmpo.gov.uk

Give it a go. Add all your details, ref, dob, full name and when travelling. We don’t go until July but have to pay balance of holiday in 2 weeks.

Good luck!
Jacky

[Jacky]

Eagles6

Hi, I cannot believe it, after sending many emails everyday marked as urgent, including 4 sent this morning, we have just had a phone call from Durham to say husband’s passport finally approved! Taken 8 weeks. Ten minutes later received the long awaited for email to say approved, ready for printing.

I emailed Durham@hmpo.gov.uk and DurhamUpgradeTeam@hmpo.gov.uk

Give it a go. Add all your details, ref, dob, full name and when travelling. We don’t go until July but have to pay balance of holiday in 2 weeks.

Good luck!
Jacky

[Jacky]

#16732

My husbands was sent and old passport received at Newport on 16th April, since found out by a reply to their online form (after filling in about 10 of them!), that it was sent to Durham waiting to be checked on 20th April, no further updates, just being processed! So frustrating, actually spoke to someone last week after many attempts, to be told that it has been approved – total lies, it really hasn’t been approved. Don’t understand how mine took 17 days and sent same time.

[Jacky]

`#16706
Your post now gives me no hope, that’s a ridiculous amount of time. My husbands has been processing since early April, but March? That’s over10 weeks. Have you managed to get through to them in any way?

[Jacky]

Thank you for your message. Tried 6 times to can but just automated message. I will try your method. Isn’t it frustrating? Sent 2 renewals the same time, one back in 17 days, nearly 7 weeks in and no more updates since 20th April where its still processing. Need to pay for holiday in 3 weeks which I won’t be doing if it doesn’t arrive 😳

[Jacky]

Sent both mine and hubby’s renewal at the same time, both received 12th April, mine to Glasgow – took 17 days. Still waiting for hubby’s, still processing at Durham since 29th April – almost 4 weeks and a total of 6 weeks since applied.

Need to pay balance of holiday in 3 weeks, won’t pay if not received.
😔sent countless emails, live chat useless, and phone says only dealing with customers due to fly in 2 weeks. Absolute nightmare. How come passports applied for after his have been received??

[Author]

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