I travel next Thursday received my sons first time application back after 4 weeks mines a renewal they’ve had it now for 6 weeks. Put in for the upgrade (I’ve emailed every passport office) heard nothing. On hold for over 2 hours (main number transferred me to it) to be told the upgrade service is not a guarantee and won’t get a call until 48 hours before I fly and that’s a big IF I get a call back it’s absolutely ridiculous I’ve had stress headaches everyday all day as do I sit and wait for these for bite the bullet and push the holiday back!