[jamesd1974]

We after speaking to complaints on Friday 2 were approved Saturday and 1 today only 1 more to go getting happier

[jamesd1974]

Same number they will give u another number once you speak to the complaints

[jamesd1974]

I wouldn’t book anything till you have the passport they will get things moving quicker but only if you can prove it was booked before March otherwise they won’t even entertain it to be honest

[jamesd1974]

Sorry I ment calling compints does work well for me it has so far as had 2 approved over the week end waiting on other 2 now

[jamesd1974]

Strange most adult renewals fly through

[jamesd1974]

Emailing complaints does
Work only if you have proof that holiday was booked pre March as that’s what i has to do before they would escalate it once i did with in 24hrs 2 passports has been approved and sent just waiting on other 2 now

[jamesd1974]

Willym73
After 2 hours on phone to complaints on Friday 2 have now been approved yesterday and posted to me just awaiting on the other 2 now

Once you can email them proof that your holiday is less that 2-3 weeks and you can prove that it was booked before March they mark it as urgent

[jamesd1974]

Well after a hour or so on the phone to complaints yesterday 2 have now been prossessed today and sent other 2 hopefully in
Next few days so it does help calling them but unless it’s been over 24 days they won’t even put you through to them

[jamesd1974]

Andyh they will ask for proof that is was book prior to March as long as you have a receipt or email confirming that and can be shown that it was sent before March they will help that’s what happened to me yesterday with the complaints department

[jamesd1974]

👍

[jamesd1974]

It’s on the web site
‭0300 222 0000‬

[jamesd1974]

The 6th 4 days !!! they won’t even talk to you until it’s been 12-14 days as that’s how long it’s taking between going on the delivery and on the system

[jamesd1974]

Within the U.K.
Yes otherwise no

[jamesd1974]

Any one who has travel booked soon ring the complaints department they are the most helpful
People ever explained our situation and within a hour is now prosessing he gave me a direct line and called me back this afternoon as promised and will again Monday
Be aware though you have to email through either a receipt or proof that you did indeed booked it before lockdown otherwise they are not interested to be fair

[jamesd1974]

Cabog we will go where ever we like u can stay local if you want we ain’t
And to be fair 200,000 going to Cornwall in 1 day no thanks

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