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Hello.
I managed to get my son’s passport today so I will summarize my experience with the hope that this will help someone.A) submit your application asap.
B) if you are passed the 6 weeks after you submitted your application and within 2 weeks of travelling call 03001050850 and request an upgrade. They are great. Then do write to the upgrades team of your nearest passport office which would be something like name-of-the-cityupgradesteam@hmpo.gov.uk and have the date of the travel in the subject and in the body of the email, name of applicant, application number, address, dob, and a contact number (and your name if you are applying for a child).
C) don’t expect much before you reach 3 days prior to your travel. If you don’t hear call them again. You can try 01633745709 and request to be passed to the upgrades team. They are super helpful, if you are lucky to go through to them. In any case this will get the ball rolling as each call is logged against your application number.
D) if you don’t hear two days before you travel, then make sure you go to the passport office that you wrote to the day before you travel. Be there very early. I got to Peterborough at 7:20 and there was a 100-people queue (no kidding!). But people who travel the following day are moved up the queue so it pays off to be there early as you will be seen faster. Ensure you have proof of travel, your id, and if you have a special reason to travel (ill relative, funeral etc) something to prove it.
E) be ready to spend a lot of time around. I was there for 7 and got the passport at 3 pm.
F) be ready to take a call. Once you have the interview and they send you away, they will give you an indicative pickup time. This will be confirmed at the call. If you don’t pickup the phone they might not send the passport for printing (it happened to one guy today who turned up they time they give him at the interview but didn’t pick up the phone).
G) check your emails. The application will go on fast forward and you will know when it’s printed and ready for pickup.
H) have in mind that the queues are long. But once you are there you will get it.Best of luck to all. I hope this helps someone.
