Hi guys! This is a complete nightmare and my heart can’t handle this. Really unfair. I applied for my renewal passport on the 23rd of March and leave on the 16th of May. I have been on and off the phone and passed around. Eventually I got the Liverpool upgrade team email which I have also seen on this form. I’m just wondering if anyone has had any experiences with Liverpool upgrade team and could share…. Hopefully good experience lol maybe a contact number also?? Thanks