[JaMoUsE]

@wittcomb – its all good and well submitting your application on the 3rd but if the passport office are still waiting for your supporting documentation nothings getting done. Your documents weren’t received until 11th June and subsequently your application didn’t move to ‘Application being processed’ until the 12th June.

Its very good of you to raise the issue of other people affected by long wait times with your MP – i’m sure people affected by long wait times will be grateful. Perhaps forward planning might be something you can look to improve going forward.

[JaMoUsE]

@anxiouslywaiting Have you spoken to complaints? You should give them a ring if you have been waiting since March.

• This reply was modified 4 years, 4 months ago by JaMoUsE.

[JaMoUsE]

@wittcomb with all due respect they only got your application on the 12th June. Others have been waiting around 100 days.

Hopefully you get it in time to go away but you have left it very late.

[JaMoUsE]

Hi @kamil. I applied for my daughters first passport on 14th march, it was finally approved today. So hopefully you won’t have to wait much longer. I agree the customer service has been appalling. They can only see what online applicants can see themselves. Best thing is to say you want to speak to complaints. The guy told me on Friday it would be done by Tuesday and it was today. He also could see the actual application and photo etc. Think he was in the Liverpool office

[JaMoUsE]

Yeah i asked to be transfered and was put straight through no callbacks and no delays.

[JaMoUsE]

eventually got through to complaints today who have apologised and dont know why me new photo was not reviewed within 24 hours.They are saying it will be done by monday now. If not the guy gave me his direct number to call him on next week. So far its been 104 days and counting for a 1st child passport sent to Liverpool before lockdown…

Application history

New photo received 1:30pm on 12 June 2020
Photo rejected 9:40am on 12 June 2020
Application being processed 3:08pm on 18 March 2020
Documents received 11:44am on 18 March 2020
Application received 9:22am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Application submitted 9:08am on 14 March 2020

[JaMoUsE]

Yeah it had a tick next to it! but in the small print it does say thats not a guarentee of the photo being acceptable its just a guide!

Yeah its beyond a joke. If i cant get it in time for my holiday next month i’ll be writing to my MP. Some people are getting new passports in a week!

[JaMoUsE]

Still no updates for my daughters first passport. I’ll be extremely unhappy if we cant go on holiday next month

Application history

New photo received 1:30pm on 12 June 2020
Photo rejected 9:40am on 12 June 2020
Application being processed 3:08pm on 18 March 2020
Documents received 11:44am on 18 March 2020
Application received 9:22am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Application submitted 9:08am on 14 March 2020

[JaMoUsE]

Still no updates for my daughters first passport.

Application history

New photo received 1:30pm on 12 June 2020
Photo rejected 9:40am on 12 June 2020
Application being processed 3:08pm on 18 March 2020
Documents received 11:44am on 18 March 2020
Application received 9:22am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Application submitted 9:08am on 14 March 2020

[JaMoUsE]

i have had 2 callbacks but both updates were just generalisations ‘we’re extremely busy’ etc.

Since its been 10 days, hopefully its been accepted this time then and i get the passport. The woman was lecturing me about booking holidays without having a passport in hand, silly me assumed 6 months was more than enough time!

[JaMoUsE]

Still waiting despite more calls and twitter interactions! Way over 100 days now 🙁

Application history

Application submitted 9:08am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Application received 9:22am on 14 March 2020
Documents received 11:44am on 18 March 2020
Application being processed 3:08pm on 18 March 2020
Photo rejected 9:40am on 12 June 2020
New photo received 1:30pm on 12 June 2020

[JaMoUsE]

Cheers. Haven’t heard back since I uploaded the new image on Saturday but hopefully hear back soon.

[JaMoUsE]

is had ‘good’ and a tick but they have said there upon review the background is grainy… now im panicking the latest photo will take 3 months to review and it’ll be rejected again.

[JaMoUsE]

3 months burnt!

Application history

Photo rejected 9:40am on 12 June 2020
Application being processed 3:08pm on 18 March 2020
Documents received 11:44am on 18 March 2020
Application received 9:22am on 14 March 2020
Identity details received 9:22am on 14 March 2020
Email sent to person confirming your identity 9:13am on 14 March 2020
Ask someone to confirm your identity 9:08am on 14 March 2020
Application submitted 9:08am on 14 March 2020

[JaMoUsE]

Yeah blanket sms/email comms. I’ve had a few already

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