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Yes there’s definitely an issue with them scanning up the documents. I called a couple times, it seems to be luck with who you get. But on the second time I explained I’ve been sat there for weeks with no progress despite many others waiting far less time. She agreed and couldn’t understand what was taking so long and put me through as what she described as ‘super urgent’😂 and then I was approved shortly after. Hope you get someone helpful too!
That number takes you through to another team but not specifically the Peterborough office i don’t think. I was able to get through a lot quicker with that number though and the staff seemed a lot more willing to help. They put me through as urgent after calling and I was approved 2 days later
