Forum Replies Created
-
Posts
-
From my experience yesterday, anyone’s passport that has been printed and with TNT needs to wait for delivery – Peterborough might be a wasted trip; But do what you feel is necessary. I hope it comes in time!
No worries @dibdob59
I had tried and tried to phone, not once could I ever speak to a human. Just an automated machine which terminated the call after it told me it had my documents! The webchat was even worse.
So I chanced my arm and attended on the day without an appointment and was luckily seen and helped. If you can get an appointment I would recommend that but if all else fails go there on the day if you meet the above criteria.
I’ll do my best @dibdob59
The £102 paid on the day was to upgrade to the online premium service, which costs a total of £177. (They took the £75 I already paid when I started my online appli action so I just needed to pay the outstanding).
No, these were people who were just wanting their passport sorted. If they were travelling soon they were sorted in to queue’s 1, 3 or 4 to be seen and hopefully sorted on the day. Worth mentioning i heard anyone waiting over 10 weren’t being charged the upgrade fee.
No, staff wanted to see evidence of a return trip to avoid people booking a sneaky cheap flight in the next 48hrs to speed up their application. I’m sure if people are travelling for a longer period this will be evidenced by having details of accommodation booked for the duration – but this is something they can talk to staff about if they need to attend.
This is only my experience on the day, I’m not trying to do a job for HMPO but just wanting to offer a bit of advice to those who were in the same situation I found myself in.
Hopefully this will offer some of you a bit of reassurance..
I travel on Friday and still had no movement on my application “Documents Received” since 27/05/2022. I attended Peterborough today arriving at 0700hrs (I was about 30th in the queue). By 0715hrs a member of staff was out organising us into queue’s as follows:
1. Travelling today (And have had an application in the system for at least 6 weeks)
2. Attending pre-booked fast track appointment
3. Travelling in 24hrs (And have had an application in the system for at least 6 weeks)
4. Travelling in 48hrs (And have had an application in the system for at least 6 weeks)
5. Waiting for over 10 weeks.I fell in to queue number 4. At this point it’s worth saying you will need to prove you’re travelling in the next 48hrs with a return journey and that you’ve been waiting at least 6 weeks, people were sent home if they couldn’t prove either; regardless of when they were due to travel. Harsh, but thems was the rules.
By 0930am the first 3 queue’s had been sorted and it was our turn. It was a fair wait but the staff were always on hand to answer questions and make sure you’re in the right place and always very pleasant about it.
By 10am I’d been called forward and given the good news that my Passport was able to be processed and printed on the day (£102.00 fee) and would be ready for collection between 13.30-14.00. All done and dusted by 13.45.
I can’t speak for everyone, but there were more people leaving the Peterborough office with a smile than there were angry.
For what could, and probably should, have been a properly stressful day was made unbelievably easy by the staff at Peterborough. So efficient and approachable! It’s clear they genuinely want to help but their hands are tied if you don’t meet the criteria I set out above. So be good to the staff, they work properly hard to make sure the day runs smoothly.
Good luck all.
