Forum Replies Created
-
Posts
-
@harlynb thanks, sadly its my sons passport so he doesnt have any other form of ID and think even tho a passport isnt technically needed some form of ID is.
On a brighter note, the Durham office phoned this morning and my passport was approved, printed and shipped next day (meaning it should arrive tomorrow) i have had the Royal Mail Txt as well saying it will arive before 1pm tommorow.
For all those still waiting, I don’t know which of these made the difference in the end but as well as calling constantly, I also got my MP involved and emailed all three of these emails (twice) with the situation marking it as Urgent and setting the importance to “High”
DurhamUpgradeTeam@hmpo.gov.uk <DurhamUpgradeTeam@hmpo.gov.uk>
EscalatedService@hmpo.gov.uk <EscalatedService@hmpo.gov.uk>
ExpeditedService <ExpeditedService@hmpo.gov.uk>When I rang them yesterday, the particulaly usless person, who wouldnt even put me through to anyone else and claimed they had no ability to do so, did say that they where working on passports traveling in the within the next couple of days and with my travel on Saturday I assume that this is why it got sorted today.
Just to confirm I was not asked for any proof, and infact was very honest with them that it was my intent to travel on saturday (thats when work AL is booked and when family events are happening) and made the point that I couldnt book it prior to that due to not having the passport and not being able to risk losing the money and that this was in fact the advice that the Passport Office itself provides.On the upside todays call was very short as apparently they can not even put me through to someone who might be able to deal with my complaint/situation. This is a new development and a new low in the level of communication!
Made my application for my sons renewal almost 14 weeks ago and still dont have a passport and documents still being “examined”
Application was made on 16th April
Documents signed for 27th April
Documents “received” on the systme on the 19th June (conveintly this was after I chased on the phone, that same morning they where still showing as me needing to send documents)Have now chase them multiple times about the renewal, with little to no change. Was supposed to be travelling to Belfast to see kids grandparents for the first time in 3 years due to Covid, on Saturday 23rd July, so conatcted on Tuesday 12th about expiditing the situation, was told it was at Durham for examination and they spoke to Durham who would be in touch, still no call back by Friday 15th so called again and was told it was being progressed, still no contact. Got my MP to contact them (again) today but so far still no contact.
This trip can be cancelled with no loss of funds, but we are also supposed to be going on Summer Holiday 20th August (which is booked and paid for) and based on the experiance I have had trying to get it expiditied when in the 14 day window (i.e. a full week and now news) I have little faith that I will recieve it then meaning I will have two dissapointed kids and be out of pocket thousands!
Its bad enough being stressed about this situation but the lack of contact is an even bigger kick in the teeth, I also think that its outragous that there is no recourse in the event that someone loses money in the event of the passport not arriving in time. This is 100% the fault of the passport service and the government, providing this service is litrilly a basic function of government!
Will try and call again today and likely spend another hour on hold to get told “its being processed”
