[jillybean1980]

@kel85
Go first thing in morning afternoons are crazy good luck

[jillybean1980]

@kel85

Just turn up you can’t get in the building but someone will come out to speak to you ask them to ring the upgrade senior management team where your passport is at. All sorted within the hour

[jillybean1980]

When do you travel

[jillybean1980]

For anyone still holding onto hope. Durham office have been amazing. Upgrade requested 9th may. Call from proceeds team Sunday to advise to wait for the call. Absolutely panicking this week been to Durham office every day to be told to wait for the call, turned up again today spoke to a lovely women within 1/2 hours Liverpool office on the phone passport approved and 1 hour later printer. Now ready to collect at durhsm

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