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@zAndy1 how? Which passport office? Who did you bribe? What sexual favours did you dispense?
I might quote your turn around time in my complaint about the handling of my application, since I’ve been told its going to take another 5 weeks for my standard renewal, which puts it precisely 1 week after the absolute latest date I require my passport for and which I have told them multiple times, thanks HMPO. Can’t tell if its incompetence or maliciousness.
I am in a similar situation, applying for a passport whilst in Australia, it seems your application got some early traction at least once your documents arrived, I hope my application gains traction soon otherwise I will be in some trouble as my visa is expiring shortly.
Application received 1:04am on 2 July 2020
Application submitted 1:04am on 2 July 2020
Documents sent 2 July
Documents arrived 13 July
Initial contact 14 July
Received callback* 16 July
Contacted Twitter** 22 July
Twitter response 25 July
Contacted MP*** 28 July* Helpful as could be, made notes on my application regarding my situation and the urgency of the application. Sent internal email about potentially arranging delivery to an UK address to avoid shipping delays (so I can get a photocopy for my visa application) if the application is approved too close to the deadline and to avoid overseas shipping delays (HMPO refused this request, said I can only change the address to the UK if I am in the UK).
** Twitter “forwarded” the details of my case to their colleagues and just asked me to be patient (a liberty I do not have unfortunately).
*** Contacted my MP, their office staff contacted me within a few hours and asked for a few more details and then promptly stated they will follow up with the HMPO.
I am in a similar situation. My visa is valid until 30th of August, applied on the 2nd of July (wasn’t aware my passport was expiring as I hadn’t looked at it in about 4 years), shipped documents off same day and they arrived at the passport office on the 13th. It’s now the 28th and they haven’t even acknowledged that the documents have arrived – but I’ve received two reminders to ship off my passport to them…
I’ve spoken to the call centre staff on the 15th, got one guy who would “put a manager on” then hung up – no callback. Another one on the 16th was more useful, put a note on my account and emailed someone about prioritising my application. But clearly whoever they contacted ignored that as still nothing has happened.
Contacted their twitter staff who said they would “escalate” my case – that was a lie as still nothing. At this rate I’ll be expelled from the country and probably still have to wait 3 months before they realise my passport is in their mail-room. Probably doesn’t help that the Liverpool office is doing my application as it seems they’re the shittiest.
