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Still two passports stuck at the Belfast offices since 4th May 22. Anyone actually getting passports back from there. We’re currently 9.5wks since application. Have tried requesting call back.
My MP has chased and she said they’re currently dealing with applications from the end of April/ beginning of May.
They did loose my husbands old passport. It was signed for but never updated to documents received. I went round and round in circles asking for call backs etc. I had emails threatening to cancel his application if I don’t send his old passport, that they signed for in their offices at the start of May.
I got the MP involved, logged complaints, sent emails etc.
Eventually I got a call back from Newport confirming that they had sent his documents from Newport to Liverpool and they’d been lost internally. They cancelled his old passport as lost and then his application was approved within an hour of his old one being cancelled.
Child renewal moving to first adult passport.
Documents were signed for 12th May 22
Have been told is waiting For an examiner. MP asked for it be expedited and red alerts have been put on it, along with call back requests. Been told we may need to do further things like a declaration, or a new form as this Haz a first adult. Nobody can say what is needed though until it’s looked at by an examiner.Application history
StatusDate
Documents received 2:29pm on 17 May 2022
Application received 11:44pm on 4 May 2022
Application submitted 11:43pm on 4 May 2022We have had a terrible time. Applied for an two adult renewals and a child renewal on 4th May 22. Belfast confirmed receipt of my sons adult renewal on 4th May 22, updated to processing on 17th May. Nothing else since. I’ve been there’s potentially an issue as he’s going from a cold passport to a first adult and a declaration May need signing, or a new form, however they can’t confirm that until an examiner looks at it. I’ve been told I’ll get an email, call etc. nothing. My MP got involved a couple of weeks ago due to issues with my husband and she’s also asked for these to be expedited and red alerts placed etc. still no movement. Nobody has even looked at it yet.
My husband’s is a different story. We sent the old passport back and after 3 weeks they still hadn’t acknowledged it. I’ve rang hundreds of times to be told something different each time. Cancel the old one, it’s lost (despite being signed for In their offices), don’t cancel it we can see it linked to the application online but it’s in Newport so need them to confirm, doing cancel under any circumstances, there’s no passport, there is. I got an email and a text confirming they had his old passport finally that Friday 24th June 2022, almost 8 weeks since they signed for it. My MP emailed me Monday confirming she’d had a conversation with them Monday morning (27th June 22) and they had his old passport now. However, Monday evening the passport office rang to say they still haven’t got his passport and we need to cancel it. I told them about my text, email and confirmation from my MP and they said all that is incorrect. Round and round in circles we go.
On Tuesday 28th June 22 the management team rang me back and confirmed his old passport is lost. It’s been sent to Liverpool but without his application and that they will cancel it internally as lost. Within about 30 mins of this call, his passport was approved.I’m still waiting for the child renewal, I’m still waiting for someone to confirm in anything else needs doing with the other adult renewal but until somebody bothers to look at them then they won’t confirm. 8.5wks and counting.
