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Nuttytart – I persevered with calling. 90 min waiting time but I do think it’s worth it although they tell you they can’t hurry things up. What date did you send things? These are my dates if that helps
App submitted 8th September
Old Passport received 14th September
Application approved 5th OctoberOh @nuttytart I’m so sorry. If it’s not too late it’s worth holding on the line to speak to someone. I don’t think it’s a coincidence that i eventually spoke to a call handler yesterday who said they really couldn’t help, only to find that today it’s been reviewed and approved.
Hurrah!!! I don’t think it’s a coincidence that I spoke to a call handler yesterday after 90 min waiting time and today the passport renewal application has been reviewed by a passport officer and approved. I cried with relief. Hang on in there folks.
Sent sons online renewal application on 8th Sept posted passport which they logged as received on 14th September. Travel date is 16th October. Yikes
Despite what others are saying you can’t expedite things. I’ve spoken to 2 different call handlers after about 90 mins in call waiting. Both extremely polite etc but no way of hurrying along. Can’t get old passport back quickly so he can go to an ‘in person’ appointment – well we can get it back but it will take about 10 days by the time they’ve received and processed the request to withdraw that application as has to be in writing.
So looks like my son won’t be going on holiday, unless by some miracle, they get a wriggle on. It’s so frustrating that you can’t swop to a fast track.
