[JPassport92]

Hi All,
[success]
I started posting a few weeks back in regards to 2x Stolen passports. Just wanted to give you a run down of the process. I depart on Thursday Morning (6am) and I collected my passports this afternoon from Peterborough.

Application being processed 8:43am on 26 April 2022
Identity details received 9:40am on 17 April 2022
Email sent to person confirming your identity 9:35am on 17 April 2022
Ask someone to confirm your identity 9:32am on 17 April 2022
Application submitted 9:32am on 17 April 2022

Below I have outlined some hints and tips:

– Your application MUST be in for six weeks, I have seen stories of people getting theirs prior to this, however at Peterborough today multiple people were rejected due to not being in the process for more than 6 months

– People turning up advising of lost passports with no application were getting rejected on the spot and being advised it needs to be 6 weeks.

– I arrived at 6am (opening at 8am), there was around 30 people in the queue. We were let in at 7:30 and i got position 25 @ 9pm. I was seen at 12:30pm and was processed around 1:00pm. I waited two hours for my passport to be printed @3:00pm

– I was actually contacted by the processing department for my upgrade process during my 1-2-1 with the passport agent in Peterborough. this was @ 12:00pm and I was advised I could pick up my passport from my local office (a little bit late but positive that they do get back to you)

– people who were flying the next day or day of were prioritised first, then people who had application in from jan/feb, then people flying in 2 days. Subsequent people were given forms to fill out to identify if they were valid.

1. 2 weeks prior to your departure date attempt to get through to the upgrade time. It takes some persistence and a lot of time, when you call the passport office you only get through to the advisors, you do not want to speak to them. Request to be passed through to the upgrade team and to be put on hold, this is more efficient than waiting for a call back. This is one of two methods to get your passport. ( NOTE: You will be asked for evidence of departure and they will work towards that date with NO guarantee)

2. If you do not get a call back to collect your passports leading up to 48 hours before departure time, head down to your local passport office (preferably the only your passport is being processed at). Peterborough were tremendously helpful and prompt given then situation. Turning up any more than 48 hours prior to your departure resulted in people being turned away.

[JPassport92]

I have currently been on hold for 3 hours. 1 hour and 50 to get through to advice. And 1 hour 10(still going) to get through to progress team.

Anyone had much luck?

[JPassport92]

Hey guys quick question – I need to drive around 2 hours to collect passports. I will be collecting (hopefully) mine and my wife’s.

Question:

Will I be able to pick up my wife’s passport or will she need to be there?

I can bring marriage cert/her ID if needed. Hopefully someone has had experience with this

[JPassport92]

Quick update on my upgrade request, I sent an email to Liverpool upgrade request email on the 24th May. This morning I had the following reply:

”
We have received your upgrade request and noted you need your passport by 9 June.

Upgrade requests are prioritised by this date – we will be in touch as soon as we can. Please do not email us again or call the Passport Adviceline as we cannot process your application any quicker.

Please do not send more emails as this may delay your upgrade request.
“

[JPassport92]

@bugs1987 – ring again and try someone else. I’ve seen many people who have been 6 weeks from the point of application

[JPassport92]

@paigebates91 – like you (I think, correct me if I am wrong)! My wife and I had our passports stolen just under 6 weeks ago. We are due to fly on the 9th of june. I’ve probably been on the phone, both on hold and talking to agents for around 6 hours. However I never seem to get anywhere close to the upgrade team.

I have sent them an email which i have had no automated response or reply from.

Have you had any luck at all up to this point?

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