Hi, guys they called back today at 3. Its being printed and im collecting my daughters passport tommorow at 9 from peterboroguh (although the application and upgrade team were at durham). Only tips or things i did different was emailing duraham upgrade yesterday evening reminding them that we fly in 3 days, then today I spoke to progress team and they told me that I was down for a call back today (which actually happened). Good luck with all your passports guys and from my experience the upgrade team are contacting people 2 days before there flights.