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Good Morning,
I had a call yesterday from the upgrade team to say my passport will be printed on the 7th and sent first class and will arrive on Friday 8th she did give me the option of collecting today at london Victoria.
My intention was to turn up on Saturday as I leave on 13/7.
I did actually ask about delivery time scales she said passports are always sent 1st class.
Hi Nonum,
We’re travelling on 13/8 waiting for a renewal. Our nearest office is london Victoria, however documents are in Liverpool.
From the sounds of it we need to wait 48 hours before departure befor me attempting do do anything.
I also was also upgraded on 27/06 still nothing.. apparently they don’t call till the last minute. I would say if you don’t hear anything turn up.I’m going to drive to Liverpool on Thursday and see what happens, if not then I’ll return to Victoria on Saturday.
Whatever you do get there early as you have 3 applications,Hope you get it all sorted!
@wb1979 when do you fly out?
Are your documents held in Peterborough? If so yes I think that’s your best bet.Praying all works out for you!
They turned us away, they stated that we should come back on 9th July. As we fly on the 13th, I think it cutting it to fine.
There were so many people that were turned away, as it’s classified as non-urgent. It appears that those that have appointments are given passports quicker or those that have sooner departure dates. I’m going to attempt and go to Liverpool and see. It’s 3.5 hours away but I’m not comfortable in waiting till the last minute.
I still haven’t been given a call back to get payment for the upgrade, they confirmed if no payment has been requested for, nothing will be done with the passport.
Hi,
I’ve put an upgrade in on Monday however the lady in customer service lied as apparently unless you’ve been given an email address where to send evidence no upgrade would happen. The application was made May 2022. Upgrade and evidence sent on 30/6. Was promised a call 24 hours later for someone to take payment. Which has passed!
We travel on 13/7 we’ve qued up at london however still in the que since 9:30. The application is been handled in Bootle so just taking a chance really.
Spoke to someone from customer service whilst in the que who said there is a backlog and until the take payment it will just sit in the system.Once payment has been made then they will work on the application however not able to indicate when or how long this will take.Mine was a simple child’s renewal.
Can anyone advise is it a good chance if I go to Liverpool 3.5 hours away they can print the passport there.?
Do you know if there working on departure dates, there are people in the que that are meant to be flying out within 24 hours with still no passport.
This so worrying & very concerning
I’m travelling on 13/7/22 my sons passport has been in the system since May, after two weeks of daily calls and no call backs I finally was able to upgrade today. However was informed someone will call me back within 24-48 hours to take payment of £101. I’m based in london however it’s been dealt with in the Liverpool office. I’m going to turn up next week Monday if I don’t hear anything, this is extremely stressful and worrying…. Calling daily staying on hold for 1.5 hours then getting cut off has been so frustrating. The only thing to do is wait and be persistent in calling. I was informed there working on those travelling sooner.
