[Karen2000]

I have been following this forum for a while. I sent 2 x child renewals on the same date 2 weeks ago. One to Liverpool and one to Durham. Have had the new passport already from Liverpool yet Durham still keeps telling me to send old documents. They were received there nearly 2 weeks. Either can’t get through on phone or get cut off etc. Starting to panic that the old passport has been lost! No help from anywhere. No response to using the online contact form!

[Karen2000]

I have been reading this forum for a while. Sent 2 x child renewals off 2 weeks ago. 1 came back very fast (Liverpool). The other one is at Durham and still waiting for the documents to be scanned in. Tried ringing. Either can’t get through or get cut off. Starting to panic that the old passport is lost somewhere at the office? No response to emails. Absolutely no help at all.

• This reply was modified 2 years, 6 months ago by Karen2000.

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