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I’ve not been yet, I travel on Saturday, so I’ll head to Glasgow on Thursday if i haven’t heard anything. If you think something is worthwhile taking just take it / it’ll do no harm. It’s a nightmare, I’ve never been so stressed out before. Keeping everything crossed for you.
I’m sorry to hear that you are still experiencing this so close to travel. From what I understand you can take your driving license and proof of travel along with your ref no of your application. It wouldn’t hurt to take a proof of address, bank statement etc. not sure if anyone else has anything to add. I would definitely go to the office. I truly hope you get this sorted.
Hi there, I applied by post as well and didn’t take a note of the reference number, don’t know why it didn’t occur to me. Anyway, I called the customer service number and they struggled to find us but after a few searches found us and adviced the reference numbers. I would definitely say you’ll need them. Worthwhile phoning again, hopefully you’ll get better luck.
That’s great news about your husbands passport – well done!! Great advice from everyone, truly appreciate it!
Good morning all, daft question but are you best to wait 48hrs rather than going any earlier? Just wondering if I should go on Tuesday but don’t want to get turned away as it’s not deemed as urgent – to them at least.
Thank you so much!! I feel slightly more confident. What an utter mess it all is! I shall keep you posted – wish me luck!!
When I called I got an email to say that the upgrade has been applied for. But nothing when I sent the email, so I called the day after to make sure the upgrade request was showing on their records, they checked and confirmed. I am praying they call tomorrow or Monday. If not I’ll show up on Thursday. Glad you got yours sorted eventually 🙂
Thank you so much for your info, very helpful. I am due to travel on 9th, so a week tomorrow. It looks like they are waiting until the eleventh hour before contacting people – total nightmare! I applied by post. Thanks again for all your info!
Hi all, I’m new here and looking for some advice/reassurance. I sent 2 passport applications at the end of April and we are due to travel next Saturday, 9th July. I submitted an urgent application last Saturday and still not heard anything. Is there still a chance we will get these in time. I feel sick with worry, this is torture. Any help or advice would be greatly appreciated! Thanks
