My partner actually gone to Peterborough 48hours before we travel, he was first in the que, anyway after the lady messed up with the date we’re travelling he’s been told he can come back next day to get his passport. Next day in the morning he’s had a phone call from Durham he’s passport is ready to be sent, my partner said to them if they can have it ready in Peterborough as that’s the closest office to us and they did. I wouldn’t wait for the phone call from them because they range us literally 12 hours before our travels, my advice is to travel to your closest office closer to your flight. When my partner asked them on the phone if he could go himself to the office they’ve told him they won’t help but they actually did