[KateKateKate]

My goodness. It’s so, so stressful. Thank you for letting me know.

[KateKateKate]

I emailed the upgrade teams at Peterborough and Durham yesterday (I have two late passports in two offices) – we fly on May 25. I haven’t had an acknowledgment or auto-reply and no call. Should I expect them? Or should I follow up with a call?

[KateKateKate]

Thank you, Arnodol, this is the calm I need right now! Fingers crossed.

[KateKateKate]

Hello! Longish-time lurker, now panicker!

I’m travelling on May 25 and am waiting for two passports.

One renewal after losing a passport that’s going through Durham. Timeline:

Application being processed 12:06pm on 24 March 2022
Identity details received 11:14am on 17 March 2022
Email sent to person confirming your identity 10:46am on 17 March 2022
Ask someone to confirm your identity 10:44am on 17 March 2022
Application submitted 10:44am on 17 March 2022

And one first child’s passport going through Peterborough. Timeline:

Application being processed 5:03pm on 26 April 2022
Documents received 11:16am on 6 April 2022
Application received 11:07am on 30 March 2022
Identity details received 11:06am on 30 March 2022
Email sent to person confirming your identity 10:53am on 30 March 2022
Ask someone to confirm your identity 2:08pm on 29 March 2022
Application submitted 2:08pm on 29 March 2022

I’ve spent hours on the phone but am getting passed around from pillar to post. What department do I need to ask for for an upgrade? Everyone I speak to promises they’re putting me through to someone who can help and take a payment, but it feels as if I’m just being fobbed off.

Despearately need our passports to travel – it’s a non-refundable holiday – our very very first abroad.

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