[kath223]

I should add – I know my application is being delt with at Durham as I got through to someone on Webchat but it is by no means my closest office

[kath223]

Hello all. Does anyone know if you have to call to get the upgrade service, or will it work with just an email to the upgrade team when it gets to within 2 weeks of your flight? I’ve seen crazy call wait times with so-so handlers on the other end so cutting that bit out would be dreamy :’) thanks

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