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By the way things are looking, especially in my case, its taking 7 days for them to approve your application from acknowledging your documents, so next week you should receive some news, fingers crossed! I called the generic helpline yes, 0300 222 0000
I also contacted them via their contact form, but this takes 3 days for them to reply, calling them was a much quicker way of sorting everything out. I hope this helps 🙂I recently applied for my passport so I’ll attach my dates below if it helps!
Applied: 28th January 2022
Sent old Passport: 30th January 2022
Old Passport received: 10th February 2022
Photo Rejected: 17th February 2022
New photo submitted: 17th February 2022
Application Approved: 18th February 2022
New passport sent out: 21st February 2022
New passport received: 22nd February 2022With my passport application I did ring the passport office and email them twice, because I was worried about the time taking for them to say they had received my passport, when I had to resubmit my photo I called them and they did say if I’ve heard nothing about my application being approved, and it’s getting close to the date I need to travel (which is the 6th of March) they can look into fast tracking my passport for me.
So the best advice I can offer, is call them if you’re worried about not receiving your passport in time and see what they can offer you. So far it’s looking like 7-10 to acknowledge receiving your old passport, then a week to approve it, and a day or two to send your new one out.
Hope this helps, and I hope you receive yours in time 🙂I’ve called and emailed to see the updates on my passport, as my old passport got delivered on the 2nd of Feb, the lady on the phone was quite rude and shut me down quickly when I asked for help regarding my passport, she said I need to wait 8 working days before I ask for help, on here I see people are saying it takes around 7-10 for Durham to acknowledge their passport so that works out to 8 working days, I’m just worried that nothing is happening with my passport, it’s been 8 days since I sent it and still no update. I don’t want to keep bugging them for updates, does anyone have any advice ?
Same situation, sent my application off on the 28th of Jan, sent my passport on the 30th, Royal Mail delivered it signed for on the 2nd of Feb but my passport tracking is still saying send old passport, meant to be going away on the 6th of March, has anyone had any acknowledgment after the 7-10 days as said above ? I’m starting to panic about this passport
