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Hi
I did at the 11th hour!
Passport approved Thursday afternoon
Email Friday morning from PO stating passport on its way
Unfortunately TNT then had it delivery Monday and I needed it Saturday!
Spent probably 6 hours trying to contact TNT help centre, eventually got through this morning only to be told nothing could be done as PO had requested 48 hour delivery. Anyway pleaded with TNT advisor who went the extra mile and phoned me back 4 hours later to inform me that I could collect passport from a depot near Durham and stressed this is an exception due to my situation. Totally appreciate what this guy did otherwise would have lost my holiday!Hi
Thanks for your message and sorry to read that you missed your holiday. I think you’re correct regarding me needing approval by tomorrow, I was probably thinking the same.
I did register with Twitter yesterday and then sent the PO some messages, I received a reply today and basically and maybe not surprisingly, nothing they can do to help…same as the call centre!Hi
Ive read your message with interest and also envy with the fast processing time you received!
I submitted my adult renewal application on 10th Aug 21 and my old passport was received on 16th Aug 21. Since then the status has not changed and its 21 days from submitting my application. I followed your advice and rang the passport call centre on 2 occasions only to be told they couldn’t do anything to expedite my application other than specify my travel date, which is this Sunday,5th Sept!
I’m getting really worried now as I need my new passport to order covid test kits in time as well as hopefully go on holiday!I’m not sure how the Durham office prioritise applications but whilst its been great for you its very frustrating for me especially when I submitted my application several days before yours?
So just wondering from your experience if there’s anything else I could do?
Thanks
