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@Estival – I think they were the same for me on the advice line just tell you anything they want to get you off the phone, they seem worse than useless, my application was posted on 13th April and they’ve had it in the Durham office waiting to be examined since 25th April and ive not received a single text or anything from them. I used webchat again yesterday and they said its still waiting to be examined by a human not a computer now. I understand backlogs from Covid and staff shortages and all that but surely they shouldn’t still be advising 10 week waiting if they cant make that deadline – then asking people to escalate and having people go to the offices surely just increases the workload which is what they advised I do yesterday as they have had it more than 10 weeks and I’d be due to book something from 8th august when my work annual leave starts chances are when you get there the wait will be massive and as I have nothing booked they’d just turn me away to sort the ones with actual flights, plus do they not understand people have full time jobs too that they cant just stop doing to stand in a queue outside Durham for 8 hours but I’m pretty certain I’m not getting in time so will be looking for booking next year instead – glad I never booked anything as I could have lost money too. Hopefully you have better luck
@Upsidedown – they’ve only had mine 86 days so far so think i may still have a bit of a wait by sounds of it – hopefully it arrives by august 2023 then@Estival – ive had call backs from them since and mines still waiting to be examined so i have absolutely no idea where about in the process my application even is, i had a call the other day saying they had emailed me regarding an interview despite 2 advisors previous to them telling me i wont need one due to delays, the next person they passed me to said she could see no record of an email invite for interview as not all applicants for first time passport get one (i knew i had definitely not received and invite for one) they’ve told me its awaiting printed and collection then told me I’m back at awaiting examination by a human as already been checked by computer so i am none the wiser for all the chasing ive done – totally disheartened and given up hoping it will come in time. its an absolute joke that everytime they say theyll call you back they either dont fob you off with some excuse or the line gets cut off – still no texts or updates either – Hopefully you have better luck than me
I’m on 12 weeks since they have received my application at the Durham office 3 weeks till holidays from work are due to begin – looking to travel from the 9th August (nothing booked as yet though as advised not to book anything until passport arrived around 10 weeks time , but this was 17 weeks before the holiday was due to start) mines still not been examined yet – despite them telling me twice now its been examined and checked ad waiting for printing, ive filled in numerous enquiry forms and complaints forms – used the webchat facility and the advice probably on a daily basis for last week, and all give me contradicting information just to fob me off and get me off the phone ive involved the local MP (which was useless as nothing heard back from them). ive had a call back this morning to say its still waiting to be examined DESPITE HAVING A CONVERSTAION WITH SOMEONE YESTERDAY SAYING ITS CHECKED AND WAITING TO BE PRINTED AND NO NEED FOR INTERVIEW NOW DUE TO TIME SCALE AND DELAYS none of them can seem to see what the hold up is either (just in case i didnt already know this) but if i email the expedited service email address through the GOV.UK website and expedite it ill receive it in 8 days (nonsense i think but yet another way to get me off the phone) ive already filled out the expedite email on 7th july and received the standard auto reply back from it – then when i rang the other day and they said waiting to be printed i was pleased to say the least – however its just all lies form them at every turn, i cant turn up at office as i have no flight booked due to being told not to book till it arrives so in a bit of a catch 22 situation, i am beyond furious as all this time and no further forward than the day it was received. ill be on to advice line again today no doubt, ive even said ill collect it numerous times to save more delays getting is posted but prettu sure holiday this year is a no go
@Estival – I thought we were getting somewhere and ive spoke to someone this morning who advised its been checked and waiting to be printed, but they were arranging an emergency call back wondered why so used webchat and they’ve told me its still waiting to be examined so 12 weeks in and still no further forward
spoke to them about my passport this morning and was told its been checked just waiting to be printed, but she has arranged an emergency call back 24 to 48 hours – wondered why so used webchat to be told it is still waiting to be examined so no further forward and still different info from anyone you speak or chat to
webchat is pretty much just the enquiry form just a bit quicker, its just sometimes a bit hit and miss if you can get to speak with an advisor if they are busy – failing that i’ll be ringing once i finish work
@Estival – hoping to get some sort of update this week if not ill be back on webchat or the phone to them on Monday as that’s only 3 weeks till holidays from work start, doesn’t seen to get any less stressful :D, and filling that tracker online takes 3 days to get an email back saying same thing
Hi I just have a question if anyone knows?
I had a call from them yesterday regarding my 1st passport as its been with them 12 weeks now (since mid April) and still hadn’t been examined, I got a call advising had been passed to examiner on Monday 11th July for checking, once checks are complete its 3-5 days after printing to be sent out/delivered to me (I did ask if I could collect it from Durham to save more delays but wasn’t able to) and they said that there would be no need for an interview now either (maybe because of the time waited and holiday due to start on 8th august), then got an email advising Durham are processing this and once approved its off to print and they’ll notify me. (hoping this isn’t too long) still advising 10 weeks to receive it on bottom of the email but hey-ho.Anyway my question is does anyone have any idea as to how long the examiner takes before its approved/printed- do I need to chase it if I haven’t had a notification soon advising on printing/with delivery company?
@Estival, that’s good news! I’m hoping that means its not too much more of a wait now – just wait for updates.
ive just had a call back and email advising its finally with an examiner after 11 weeks 🙂 said once checks are done itll be 3-5 days after printing for delivery and no need for an interview as waited so long – so hopefully moving in the right direction. now just the worry of how long the examination takes
@upsidedown, thats where i think mine is now just letting others pile on top of it as still no further than them receiving in durham on 25th, spoke to someone who would email internally see what the hold up is and just received an email asking me for the name/D.O.B/application number for it – which ive already sent in numerous times so just feels like going in circles
they received my application in the Durham office on the 25th April and every time I’ve chased it they say its awaiting examination so still hasn’t even been checked and I’m past the 10 weeks from them receiving the application, I spoke to someone on webchat yesterday who advised me to contact advice line and ask them to email expedite team at Durham internally to see what hold up is and they’ve requested a call back too – still heard nothing from either of those teams so unsure of what those waiting times are – but expecting i will be making more chase up calls tomorrow if i have heard nothing by then. still may need an interview too with it being 1st passport which will have more delays or something as well
