Forum Replies Created
-
Posts
-
@Estival – this is what we did, nothing booked as yet but annual leave taken from work from 8th August as Post office advised not to book anything till passport arrives in 10 weeks which is fine but we are now 11 weeks and my application hasn’t budged at all since they received it in Durham office on 25th April. Expedite email sent on Thursday and got auto reply as above and then webchat agent advised me to ring up advice line to to get them to do this from there end as nothing showing on application as to why its being held up – mines a 1st time application too so likely need interview – hopefully hear something soon from them
@Upsidedown CONGRATULATIONS!! could I ask when you emailed the expedite team? did you do this directly? I’ve also received that auto response email but nothing further yet – I just emailed them on Thursday afternoon.
And where these 1st time applications too for your family or renewals?
I’ve just called and spoke to someone on the advice line and she said she has emailed across too just as they have had the application so long and no movement on it since receiving on 25th April and no notes on anything either. its so stressfulI know the email said 3 work days however if its anything like any other timelines they advise I’m not hopeful but they say not to email them again but I’ll be ringing again come Thursday if ive not heard anything as we will be at 12 weeks by then
@Nawa similar situation here, though mine is for first time application – mine will be at 12 weeks on Friday 12th July since I had an email saying they had received my application at the Durham passport office, rang webchat and emailed but no further forward and still at same awaiting examination stage – so been there all this time and not even been looked at yet – its beyond frustrating!!
ive emailed expedite team see if that gets anything back@amber9514 – i did consider that but then read that they were checking to see when flights were booked and turning people away as @Wanting3 says, so I dare not do that to risk losing more money. I thought 10 weeks would be more than sufficient to get it back – we are not due to go till august 8th so fingers crossed there are still a few weeks BUT there are 7 of us going so will be harder to accommodate when booking late deals.
emailed expedite team on Thursday so hopefully hear something back by Wednesday this week, but failing that is arriving at the office an option ?? @wanting3, what’s likelihood of getting passport then , especially as i may need interview as 1st passport and people are saying those are hard to get booked tooHi @Gnasher
its hard to say as my application went in via Post office check and send on 13th April, was received on 22nd April and then at the Durham passport office on 25th April and nothing at all has happened with my application since its still waiting to be examined.
ive seen other applicants on here that have applied after mine and received already so not sure what the process is for getting it examined as im already over the 10 weeks waiting.
ive emailed expedite team and still waiting for reply as that can be 3 work day , ive used webchat , ive called and still no further forward so its just a wait and hope i thinkI emailed these yesterday as my 10 weeks are already up and when I used webchat yesterday the advisor told me my application is still waiting to be examined !!- so they have had it all this time at the Durham passport office and it hasn’t even been looked at yet – its my first application for a passport too so I’m likely to need an interview and was looking to travel 8th august, ive been chasing it for ages, involved MP, filled in enquiry forms, rang advice line, always getting contradicting info, filled in complaints forms and eventually emailed expedite team yesterday, I got the auto reply to it so hopefully that starts something off as they have had my application at the Durham office since 25th April (which I received and email for- but no updates since), I sent it on 13th April using post office check and send, paper application who advised me of 10 week wait, which was ok as nothing booked and she advised me not to book anything till received passport which I haven’t thinking that 10 weeks gives me more than enough time even if slightly delayed but to hear its not even checked and passed the 10 weeks wait was more than disappointing as people are waiting to book their summer holidays once I get this passport.
Hello – Long post sorry!!
We have also pretty much given up 🙁
we sent a first time adult passport application with Post office check and send (paper application) on 13th April, got an email on 22nd April advising application received then another on 25th April advising it was now with Durham Passport office. NOTHING at all received since.
Ive chased it on the webchat option and they tell me as of yesterday it is STILL WAITING to be examined, its been there 10 weeks and not even been looked at yet!!- I know as a first time adult application I will likely need an interview too which are going to be hard to get I imagine, ive filled in application trackers and had a reply saying received and waiting to be checked, ive filled in the enquiry form nothing back from that – I rang advice line and the automated response told me they have the information they need and will continue with application and contact if need any more info then call ends, I spoke to someone on advice line number option 8, on 4th July who told me that they would have been in touch by now if I needed an interview (Not sure how they would know this though if they haven’t checked my application yet). I seem to get conflicting info from anyone I manage to get through to, ive filled out a complaint form, emailed MP but no reply and emailed the expedited team to see if there is any thing I can do to get it sped up as (i received automated response from that email!!) although ive read you can do this if you have waited more than 10 weeks, only thing is I have no holiday booked as yet so would have no flight docs to show, my holiday was due to start from 8th August but advised not to book anything by post office till you have passport so hadn’t booked anything!! thinking 17 weeks in advance of holiday I would have the passport with me.
its awful asking to wait till 2 weeks prior can expedite is as airline usually needs more notice than this or 48 hours before could turn up at office hoping they can sort it but no guarantees ??!!??!?
I am beyond frustrated and stressed its making me ill with worry as others have waited for booking their holidays till I had this passport back.
Any thing else I can do?? I’m desperate to get it, ive even said I would go wait at Durham office to see some one but the told me they would probably just turn me away
Thanks for letting me vent
