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Starting to lose hope now.
Spoke to someone last week to say that I was eligible for an upgrade and that I will get a call in 48 hours.
Received a call but missed it, was left a voicemail to say to call back.
Nearly 2 hours on hold to be told the information I was given was wrong.
As it’s a first adult passport I cannot get an upgrade.
The passport it self hasn’t even gone to examination after nearly 8 weeks.
The passport is in Durham which is nearly 5 hours from me and I don’t drive.
If anyone has any other suggestions on what I can do I would really appreciate it. I fly out on the 3rd.
Devastated.@Brentmeister2k
Thank you. I just tried and I was cut off. Losing the will!!Hi all,
My partner applied for his passport on 6th April. We fly on the 3rd of June.
I can’t get through on the phone and I don’t know where the passport is being processed as it was all applied for online.
I know he had to send some documents to Liverpool? Does that mean it’s being processed there?
If anyone has any ideas for me that would be greatly appreciated as I want to upgrade and I just don’t know where to start!
Thanks!!
