[lauraisadragon]

Dear God. We are due to fly on Friday morning. We are waiting for my daughter’s passport, applied for early March. I submitted evidence of scheduled travel to the Belfast Upgrade Team last week. This afternoon , I’ve received an email saying our upgrade request has been denied as we do not meet the criteria! (Criteria being we applied more than six weeks ago, as we supply evidence of scheduled travel). We DO meet the criteria! What on earth can we do? Please, has anyone got any advice at all?

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