UPDATE- just for those who are waiting. As posted, I called on Thursday 5/5/22 and they resubmitted my request and I’d given up hope. They phoned me last night Friday 6/5/22 at 7.20PM and I’m going to my local passport office soon to collect. No extra charge. Don’t give up hope, I really had by the time 5pm came but here we are- I travel TOMORROW