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PMCT – Phoning up didn’t necessarily help in my case. I was fobbed off and lied to for weeks. It just so happens that the last time I called, someone was actually working on my passport and had been since the Friday (I called on Monday).
I was told on Tuesday that it had been sent. Then I was told on Friday (I called for a tracking number) that it hadn’t been sent till Thursday – still lying then – and it turned up yesterday.
Why not try WebChat, because you can have the conversation sent to you, so you have proof if they say it will be done by a certain time.
Yay! Got approved today. Actually, it was very weird. I called up 15.30. Spoke to a very nice man, who was very patient, because I wanted to talk and talk about how fed up I was. He told me that someone was actually looking at the passport as opposed to it being lying on a desk somewhere and that it would take another week approximately. Then at 16:40, hey presto, I was approved.
Application approved 3:43pm on 5 October 2020
Application being processed 5:10pm on 3 August 2020
Documents received 9:04am on 3 August 2020 (they were received 13th July – I sent them tracked – they opened
the envelope on 3 August.)
Application received 6:47am on 9 July 2020
Application submitted 6:46am on 9 July 2020I got onto Webchat yesterday – it is finally working again. I was given the usual patronising “we apologise for any inconvenience” but I was told that overseas applications were taking about 8 weeks after the start of processing, so I think I will expect 10 weeks, because they never tell the truth about anything.
It is completely ridiculous. They are prioritising people who forgot to renew a passport and want to go lie on a beach somewhere and the fact that we are walking around busily being illegal doesn’t bother them!
@Adam – what type of passport is yours? Where do you live?
I applied for an adult renewal (having been told by some cretin at HMPO that it would take 4 weeks) and I live in Austria.
Application being processed 5:10pm on 3 August 2020
Documents received 9:04am on 3 August 2020
Application received 6:47am on 9 July 2020
Application submitted 6:46am on 9 July 2020The documents were actually received 4 days after the application was received, but they didn’t even open the envelope until 3rd August.
Still waiting. It’s utterly pathetic. I have written and told them that it is illegal here to have no ID, but they couldn’t bring themselves to give a damn, so that was that. I can’t even sort out WiFi problems without a passport here.
