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It really seems to be the luck of the draw. I applied on 3rd February for a standard adult renewal and I am still waiting. Seven weeks and counting.
At the moment it is taking up to 10 working days for old passports to be scanned in once they are delivered.
Timescales for my application have been as follows:
7 days for documents to be marked as received from the date of delivery to Passport Office
22 days for documents to be marked as processing
15 days and counting in processing.I submitted my application on 3rd February when the average wait time was three weeks. Wish the website was more transparent as if I’d known it was likely to take this long I would have paid the extra for the fast track application.
Stephanieella this exact situation happened to me. I sent my passport to Liverpool and it was transferred internally to Peterborough. Mine has been in processing for 11 days. I need mine for a visa application to work abroad. The whole thing is shambolic. If there was any kind of transparency when I applied I would have paid the extra for the fast track passport. The turnaround was three weeks when I applied, I’m now entering week seven.
This is my journey thus far:
Application Submitted: 3rd February
Passport Sent to Liverpool by RoyalMail Tracked 24: 3th February
Documents Received at Liverpool: 12th February
Passport Transferred to Peterborough: 2nd March
Passport Received at Peterborough: 3rd March
Application Processing: 7th MarchCurrently, the application is still processing. The whole process is an absolute shambles. I applied when the average time was three weeks. This is now week six. I need the passport for my application for a Visa to work abroad.
On their website the current time for a renewal is 5 weeks – with the ‘please allow 10 weeks’ comment on the page too – so hopefully the 10 week is their ‘cover themselves’ limit and the actual processing times on the site are nearer the length of time it’s taking.
I am now on week 6 of waiting for a standard adult renewal! And on week 3 since I had a phone call asking for some extra information after which I was told verbally that my application was processing. I am going to phone them and enquire why I am being told my passport is in Peterborough when I sent it to Liverpool….
So frustrating that this level of transparency isn’t on their website. Had I known I’d still be waiting after applying on 3rd February I would happily have paid the extra for a fast track service.
I just received the following email from the Passport Office Enquiry team:
“Dear Miss ………, Thank you for your email about the progress of your application.
I am happy to confirm we received your passport at our Peterborough office on 12 February 2022.
All correctly completed applications are being processed within the timescales of the service you applied for, which is approximately 10 weeks for a renewal application.
You do not need to do anything and if we need anything else from you, we will contact you”
This is odd considering my application was sent to Liverpool, not Peterborough and that it is saying TEN WEEKS for a renewal. That is certainly NOT the processing times being claimed anywhere.
I am now entering week 5 for my adult renewal.
I submitted my application on February 3rd.
Documents received on February 12th.It has taken until March 7th for the application to show as being processed. Anyone got any idea how long this stage will take? It’s holding up my visa application.
hsr – I sent it to the Bootle office. I also had a phone call from them on Friday enquiring why I was applying with 2.5 years left before expiry (I am planning on moving abroad and need the security of a fresh passport). The woman said that was usually the case and that they were now processing my application and it shouldn’t be too much longer. So it was very odd to get another passport received text!
Has a second message to say they have received my old passport.
First got that exact same message on 12th February and then again today.So frustrating.
My old passport was sent in on February 4th, passport office acknowledged receipt of documents on 12th February. Now 18 days later and still saying documents were received.
Starting to get a bit frustrated as I have a visa application for working abroad to complete and I need the new passport number. It’s definitely taking longer than I thought it would.
