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CoralP – I received my passport on the 30th March (awaiting upgrade for my son’s) and still haven’t received my wedding certificate back.
Hopefully if you get through to the upgrade team they might be able to return them sooner
Brilliant,
Glad they came through. May I ask which office it was?
Fingers crossed for the rest of us
I’m in the same position. I have applied to upgrade to fast track as we fly on the 30th April however I am still yet to hear anything!
Application history
StatusDate
Documents received 10:30am on 17 March 2022
Application received 8:20pm on 23 February 2022
Identity details received 8:20pm on 23 February 2022
Email sent to person confirming your identity 1:43pm on 21 February 2022
Ask someone to confirm your identity 11:23am on 21 February 2022
Application submitted 11:23am on 21 February 2022Hi Nixxi92,
I don’t have a direct number I’m afraid I Just had to call 0300 222 0000 and asked to get put through.
I spoke to the customer service management team on Tuesday who said I was eligible to upgrade to fast track. The gave me a little speech, said they had made a note on my application file and told me I had to email the upgrade team within 24 hours of my call. The offer expires after 24 hours. If the time elapsed I had to go through the process again.
I was on hold for 2 hours 30 minutes!
Good Luck
