[lizzieB]

U can get in. I just walked in BUT, mine was super urgent as im travelling tomorrow. Also when I left there wasn’t a queue. And what queue there is people collecting passports so it moves very quick.

[lizzieB]

Ive found RBI’s process so stressful its not even funny.
Travel date – 26 May!

26 March – submitted passport application for a renewal
Beginning of May – started chasing for updates.
16 May – referred to Durham upgrade team
18 May – I didnt hear back within 48 hours so chased. Receiver auto response confirming receipt and will try and meet my travel rage. Applications are done by date order (apparently)
Mon 23-today – me calling several times daily asking where passport is as im due to travel in days!!!!!! I keep being told that its marked as urgent and theres alerts placed for the case handler.
Today – head down to the London passport office around half 12 ish as nobody is calling me back and I cant just wait. I travel tomorrow.

No real queue at the office and the person helping me could basically see that there were urgents and alerts all over my file but Durham hadn’t told London to print. London contacts Durham.

I sit and wait and maybe 20-30 mins later Durham calls me to tell me they’re pressing print right now and to collect at half 4.

Im relived but the he last week and the half has been way too stressful not to mention ive had to leave the office come down, im heading back now and will pick up tomorrow morning.

Good luck to all of you waiting. This forum really helped me in terms of info and stuff.

[Author]

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