[Mandy]

Hi,
The same thing happened to me! I applied online for an adult renewal. I got no confirmation email but when I checked my bank it shown a pending transaction for passport services! So I presumed it went through. I waited 5 weeks before chasing it up. The application did not go through and the pending transaction on my bank statement disappeared completely! They told me not to reapply until they could check their system but after a further 2 weeks of back and fourth phone calls and nobody helping I just reapplied myself online. This time I got a confirmation email, a text message and also a reference number and address to send my old passport. Definitely reapply! Don’t wait 5 weeks like I did! The transaction will likely disappear from your bank account like mine did. I hope this helps. Mandy.

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