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Hi I don’t know if this is of any help but got a call from an upgrade team June 17th. Mine was approved and printed that same day.And because I couldn’t picked it up on June 18th the next day he said it would be delivered on June 21st or 22nd.
My friend emailed both the urgent compassionate team and the upgrade team. And got an automated response from both, he wrote he wasn’t able to supply evidence right now in the email to the urgent compassionate team. So I think him emailing both sped up the urgency of his application. So we thought maybe him receiving a call to upgrade was due to the upgrade team not the urgent compassionate team. But the urgent compassionate team normally reject some urgent requests but no rejection email or call was sent his way.
Oh I understand, that must be very frustrating but I hope you get your passport when you go down to Durham.
With the number I used I called and dialed 8 then 3 then I was put into a someone within 5 minutes. You could try that
@louiseamy22
Hey I called this number 0300 123 1973 and explained my situation and I’m sure with having waited 12 weeks you should be prioritised but obviously this isn’t case as you said you’ve emailed the upgrade team. May I ask which email you sent it to for an upgrade?
However I do know this my friend (who had also waited about 10 weeks) did call the helpline and said he needs to travel for compassionate reasons which is wrong but he couldn’t afford to waste money due to fully paying for a holiday. The email is different to the upgrade team email but they will only read your email if they’ve been informed by the helpline that you’ll be contacting them. He said they take your details and your application reference number is given to their upgrade team so this way they will be able to contact you quickly. 5 days later he got call allowing him to upgrade in which he did and he could pick up his passport the next day!
So I know this wrong but you could try that.
Applied for my passport on May 2nd for a child to adult renewal and my documents were sent next day special delivery. But it wasn’t updated on the system until May 16th as received and then I received another message on June 6 saying my documents had been received again.
I am travelling on July 1st so I called the helpline on June 1st as I was a bit worried and they said I can apply for an upgrade on June 17th. But I thought let me try my luck and send a request for an upgrade a few days earlier.
So after sending the request to the Durham upgrade team on June 12th I got a call today(17th June)telling me I can upgrade. Due to having waited 6 weeks and nearly 7. So in the end I paid the upgrade top-up on the phone and you either had the choice to pick it up tomorrow from the nearest passport office or pay for it to be delivered to me. And is estimated to come between June 21st to June 22nd which is soon. After the call my passport was printed within a couple of hours as I received the email.
Will update when i receive my passport.
I hope that this will end well for you all guys too.
