[mbond90]

Ok so I’ve finally received my passport!!

I got contacted by the Belfast office to provide additional documents, which I did so. I also noticed the email said to not reply with general enquiries so I responded explaining how long I’ve been waiting and that I’m due to fly in July.

I got a call the next day from an incredibly helpful lady who apologised for my long wait and that she would do anything she can to speed the process up. I didn’t hear from her for a while so I called again and a man helped me by providing the interview request phone number, I called them and someone who had the attitude that she would rather be shovelling horse dung than help me spoke with me. I stated that I’m due to fly out on the 4th. And she said the earliest interview date is 8th, is that ok?

I called the Belfast office back immediately and the man said he would forward all my details to his manager and see what they can do to help. 9am the next day the manager called me and said he can sort an emergency interview that day, which went very smoothly.

The original lady I spoke with called me the next day and said it was all approved and that I would receive the passport within a week. This was yesterday and I’m currently holding my new passport which was just delivered.

It just goes to show that when you’re not just lost in the system, some people actually can and want to help you!!

[mbond90]

I’m still waiting.

[mbond90]

So I just spoke to someone else on webchat who informed me that my application has progressed and is currently being looked at by an examiner since 28th may. How long does this step usually take? I tried asking this but they couldn’t answer.

[mbond90]

I’m e got the same times as you. Still waiting…

[mbond90]

I just got off a webchat with a bored and unhelpful advisor. After explaining that my first adult passport has been processing for nearly 2 months and stuck in “Processing” for a month he said they are processing and I don’t need to do anything else, (which I can read on my application). He did say he would put an alert on my application advising the examiner of my flight date.

Was he just saying this to get me to go away or does that hold any weight?

Dire service.

[mbond90]

Would it be possible to post your application history? I’m in a similar situation.

[mbond90]

It took an entire month for them to “Receive” documents after they were sent. Shambles.

[mbond90]

I’m still waiting for my first adult passport too. What do you mean by ‘gone to examination’? Also when did you put in the application?

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