[mikecul]

Hi All, just wanted to give an update for where I am just so people know some of the difficulties. I hope no one else experiences this.

I applied on 2nd May, due to travel on 20th June. All docs received within a day or so of my applying and updated on the system 12 days later which I understand is normal. It then went to processing and stayed there until recently when it moved back to docs received which may or may not be down to a glitch. As i am travelling soon I was able to request an upgrade on Monday just gone which I have done. Was told 48 hours for a response as long as they have my evidence. I have phoned in so many occasions that I don’t know what info is right anymore but I am still sat here 4 days before my travel date, no passport and waiting for a call from the upgrade team. I have been told I should send info to the Liverpool upgrade team as it’s closest to me and if needed I could pick it up (looks like that’s now the only option!). I called today and after 2 hours on hold to progress team I was told that the upgrade team has looked at it so I have to sit tight as there is nothing they can do. Ultimately it’s a waiting game and I’ve given up any shred of hope I had at being able to travel. I really hope that everyone here has a much better bout of luck than me.

Thanks everyone for helping with numbers, email addresses etc.

[mikecul]

Hi All, thank you all for responding and providing me with advice, email addresses etc. I’m still stuck at processing but ‘allowed’ to upgrade now a week before travel! Waiting for information from Durham upgrade team, the way they handle this is really not good. No one seems able to provide any useful information except my application ‘looks’ fine. I’m hoping I hear something soon and everyone else struggling has some luck

[mikecul]

Hi All, I have finally had a response from the upgrade team asking for proof of travel. I’ve booked my holiday separately so does anybody know if me just sending the email confirmation from the hotel is enough?

[mikecul]

Hi All,
Has anybody had a similar experience to this?

I submitted my application and sent old passport to Newport. This was started on 02/05/22. They received the passport on the 4th (although they updated on the 14th). It has since moved to processing on the 20th but I was told this was because it has been transferred to Durham and it has not been looked at since. I am getting worried especially since I can see so many people have applied after me and had theirs already. It is for a standard online adult renewal

Thanks

Mike

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