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Final Update:
So I arrived at Liverpool HMPO around 10:10am this morning. Had to show security at the entrance an email showing my passport had been printed and I explained it was an urgent upgrade and I’m collecting in person. They let me straight through were I checked in and collect my waiting number. Waited around 15mins until I was called and collected my passport, I was in and out in around 20mins. A Very seamless procedure unlike the run up to this.
I wish everyone the best of luck with trying to get hold of their passport and again, thank you to everyone that had their input on this forum that assisted me.
Passport Application Update:
So today marked 6 weeks post application and I depart early hours on Sunday the 24th of July (4days away).
I called the helpline this morning to escalate my application to the upgrade team and the lady on the help desk seemed a little incompetent, as I seemed to know more than her from reading this forum. I felt like she kind of fobbed me off and just told me to send an email to the upgrade team. So I went back on this forum and seen the recent post from @forgotteninnit where they said they didn’t get added to the upgrade list the first time round, which is exactly what had just happened to me. So I called the helpline back and spoken with a very helpful lady this time around which added me to the list and told me I would receive a call within 48hrs from the upgrade team.
I was on the phone with the help desk at around 08:25am. I received a phone call from Durham passport office (where my application is) at around 12:10pm this afternoon. They asked me a few security questions and then I paid the upgrade fee which is £100 and booked an appointment at my closest passport office (Liverpool) for 10am tomorrow to collect my passport.
Overall up to now it has been a very stressful process and it is left right up to the wire but, it seems the upgrade service does work, they’re just overstretched hence the lack of communication.
I’ll update on here further tomorrow on the process once I get to the HMPO. However, I wish everyone the best of luck as I know how stressful this situation is. And thank you to everyone that has updated this forum because I don’t think I would have my passport in time if it wasn’t for this forum.
@hjiki quick question. Did you receive the call to pay and collect on Friday or did the upgrade team call you before the passport collection phone call?
@hjiki this is music to my ears. So it is achievable to get a passport within the same short time frame I have. I just hope they can pull it out the bag for me.
Thank you for your feedback @hjiki and the rest of the guys. I’ll keep you all up to date with my application. @hjiki you go and enjoy your holiday now and have a well deserved cocktail on the beach, enjoy.
If Saturday was a full working day for them then I would go Friday but with it only being open half of the day I’m worried it may not be enough time if I go Friday. I think it’s worth the chance to travel Thursday at least they can see I’m being active chasing it up.
I’m due to fly at 06:25am on Sunday 24th July. So hopefully they may take the early departure and half working day (Saturday) into account.
Thanks for the info hjiki.
That will be exactly the same time for me (Wednesday – Sunday). What time did you fly out on Sunday? I read on this forum, if your departure time is early hours in the morning then you can class your departure as the day before (Saturday) so if this is the case 48hrs for me would be Thursday.
I’ve already got it in my head that I’m driving to the HMPO which has my application 48hrs before departure, which is Durham. Even though I live 30min a away from Liverpool HMPO.
Hello everyone.
I’ve found some great information on this forum so thank you for everyone’s input.
I’m wondering what is the closest to the departure date anyone has applied for the upgrade service, and if they received their passport in time?
I’m due to fly out on the 24th July which is within the 2week from departure date criteria. However, I don’t tick the second upgrade criteria box which is 6week post application. For me, this will be the 20th July which is only 4days prior to my departure, bearing in mind my departure day is a Sunday so it’s technically 2 and half days to receive my passport from when I can apply for the upgrade.
It will be much appreciated if anyone has been in a similar situation or can advise what I can do to guarantee I get my PP on time.
Thanks in advance peeps.
