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@Ljem don’t give up, I would call again, ask to be put straight through to complaints, tell them you were advised by someone else on Saturday to call back and ask to be put through to complaints. That’s what I said as the complaints team don’t work at the weekend and they put me through (wasn’t going to at first)
Keep DM on twitter, keep calling till you get someone who will listen, i was exactly the same.
Twitter seem to be able to put your travel date on there.
The complaints team can see that but general enquiries just see the processing bit, they also told me my photo looked fine.@ljem Hopefully your MP will get back to you really quickly, mine did.
I just wanted to say to try call and ask to speak to the complaint department. I did this after also emailing my MP, I explained to the lady how anxious I was and how it was affecting me mentally with worry. She said she would get a message over to the office dealing with it and explain what I told her and note the date of travel again (was already on there from twitter dm). She also said she would mention that I was making a complaint.
1 hour later my application was approved. I have no idea if it was the MP, the complaint department or twitter or a coincidence.Keep calling, messaging etc, you’ll get there.
So I finally received my sons passport after so much anxiety the past couple of weeks. I sent the old one to Peterborough as requested and they then sent it to Newport to process, this is normal if a passport office has less staff etc.
I chased 3/4 times on twitter, called about 4 times to the same response. I then emailed our MP last Friday and got a response within the hour to say they will look into it and even got a nice formal letter on the action taken.
Monday I called and asked to be put through to the complaint department and was put through to a lovely lady who said she can see my date of travel and she will send a message to the Newport office to explain of the urgency and how anxious I am. An hour or so later I received the approved message! I don’t know if it was coincidence, my call, the MP, twitter message but I was so relieved!Passport received 3rd July (blue!)
Passport printed and sent 8:51am on 1 July 2020
Application approved 11:42am on 29 June 2020
Application being processed 12:56pm on 3 June 2020
Documents received 10:29am on 29 May 2020
Application received 8:04pm on 23 May 2020
Identity details received 8:04pm on 23 May 2020
Email sent to person confirming your identity 2:01pm on 23 May 2020
Ask someone to confirm your identity 1:50pm on 23 May 2020barni74 your timeline is exactly the same as mine, I was also told to send to Peterborough and they are being dealt with at Newport.
We are also traveling on the 18th July and so anxious we will loose our money.
I’ve tried direct messages on twitter 3 times now, they have noted our date of travel but said they can’t guarantee anything!I’ve called about 4 times and each time nobody can give an update.
I emailed our MP on Thursday evening to see if they can help and they are trying to, fingers crossed that works.
I have emailed our local MP last night, they have already responded to say they will look into it so fingers crossed it helps!
I applied for sons renewal 23rd May, in processing since 3rd June, the old passport was sent to Peterborough but have been advised Newport are dealing with it, not sure on their processing times but still waiting and getting worried now!!
It’s so frustrating as I, like most, didn’t apply earlier as was sticking by the rules and advice from their website to not apply?!That’s great news Lynn! Really happy for you! I just hope my sons isn’t much longer! It’s driving me insane with worry! I don’t know what else to do and feel completely helpless, I don’t know if I should just start calling them every day or just wait?!
Anyway, glad you’re all sorted …enjoy your holiday! We are hoping to be in Rhodes soon with all this stress behind us!Has anyone had any joy with a child renewal at the Newport office? I sent old documents to Peterborough but have just been told the application is with the Newport office. I’m desperate, our holiday is 18th July and I applied online 23rd May, in processing since 3rd June.
I have just called the passport advice number, spoke to a lady who looked at my application, I said I have heard people had received theirs back quicker than me from Peterborough, she said it had been sent to Newport even though I sent the old passport back to Peterborough, she said it depends how busy the passport office is and it can get sent elsewhere. Unfortunately that’s all she could tell me and couldn’t hurry it along, I just have to wait and be anxious 😟
I have just called the passport advice number, spoke to a lady who looked at my application, I said I have heard people had received theirs back quicker than me from Peterborough, she said it had been sent to Newport even though I sent the old passport back to Peterborough, she said it depends how busy the passport office is and it can get sent elsewhere. Unfortunately that’s all she could tell me and couldn’t hurry it along, I just have to wait and be anxious 😟
I have just called the passport advice number, spoke to a lady who looked at my application, I said I have heard people had received theirs back quicker than me from Peterborough, she said it had been sent to Newport even though I sent the old passport back to Peterborough, she said it depends how busy the passport office is and it can get sent elsewhere. Unfortunately that’s all she could tell me and couldn’t hurry it along, I just have to wait and be anxious 😟
I have just called the passport advice number, spoke to a lady who looked at my application, I said I have heard people had received theirs back quicker than me from Peterborough, she said it had been sent to Newport even though I sent the old passport back to Peterborough, she said it depends how busy the passport office is and it can get sent elsewhere. Unfortunately that’s all she could tell me and couldn’t hurry it along, I just have to wait and be anxious 😟
Hi, my application is very similar to yours @lynn1978 applied online 23rd May, sent sons old passport to Peterborough and in processing since 3rd June. We are also due to fly on the 18th July and my anxiety is through the roof! I messaged twice on Twitter and second time they put a note of my date of travel on my application but said they couldn’t guarantee anything.
Please let us know if you have any luck!
