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Thanks jonnyhtfc90 – will keep trying the webchat route too then plus awaiting the Progress Teams call back…again…. To be fair they did call us back before so there is hope on the call but less so on any action as a result! Very pleased to hear you did receive you passport in the end – hurrah!
We have the same issue. Applied for child renewal on 15 April and sent old passport back RM signed for. It never arrived. RM basically lost the passport in transit – which they have now compensated us for.
After countless calls HMPO advice was to generate a lost passport number online and call them back with it. That has now been done and they said this would change our application from a renewal to a replacement and tracking would be updated in 24-48 hours (so we’d know it was back on track and not sitting on hold waiting for a passport that may never show up). It’s 6 days now and nothing has changed. Waiting on umpteenth call back from the progress team. Online tracker shows no change – just the original date we applied – 15 April.
Basically 1 month in and no progress. waiting on umpteenth call back from Progress Team.
Hope you did get your get your passports back by now!?
Do you have any other tips / things we can try to get it moving along please? It seems that every person you speak to has a different story… so frustrating. 🙁
