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oldhammer
My son’s passport arrived on 02-03-22.
I sent an escalation email on 28-02-22 to the Durham office with supporting evidence (death certificate) explaining why we needed to travel urgently.
The case was transferred from Liverpool to another office. I received a phone call from this office to confirm my son’s name and address on 01-03-22. Passport was then printed and posted. Received on 02-03-22.
Chelsea91
It’s case sensitive. Make sure it’s exactly how they told you.
Email was to the Durham passport office. Who then looked into it and transferred the application from Liverpool to Newport.
Guy on the phone who contacted me did say Liverpool were experiencing delays.
Update:
Yesterday I escalated my son’s application on compassionate grounds. I was asked to send confirmation of travel arrangements, death certificate and reasons why I needed the passport urgently to an email address they provided.
24 hours later I was contacted by the Newport office to confirm some details. The application was transferred to them and it was approved some 20 mins ago. Timeline:
Application approved 1:27pm on 1 March 2022
Application being processed 2:17pm on 15 February 2022
Documents received 3:06pm on 14 February 2022
Application received 8:59pm on 29 January 2022
Identity details received 8:58pm on 29 January 2022
Email sent to person confirming your identity 3:29pm on 29 January 2022
Ask someone to confirm your identity 3:25pm on 29 January 2022
Application submitted 3:25pm on 29 January 2022
Hi Guys,
I applied for my son’s child renewal on 29-01-22. Still waiting for the passport. Timeline:
Application being processed 2:17pm on 15 February 2022
Documents received 3:06pm on 14 February 2022
Application received 8:59pm on 29 January 2022
Identity details received 8:58pm on 29 January 2022
Email sent to person confirming your identity 3:29pm on 29 January 2022
Ask someone to confirm your identity 3:25pm on 29 January 2022
Application submitted 3:25pm on 29 January 2022
2 other passports were applied for at the same time and both received in 2/3 weeks. My own passport was received in about 12 days from applying. Really annoying as I fly out on 18th March and need my son’s passport to get a visa.
