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I’m just so worried I’ll go and get turned away! Were there queues etc? I could go first thing on Friday morning if needs be. They have all my documents etc though so I would be going empty handed, would that make a difference??
Is anyone else being passed between the upgrade team and customer management team. I applied for the upgrade on 27th May and they assured me I’d hear in 48 hours but I didn’t. Long story short, whenever I now ring the advice line I get different answers from every person but then I get told to speak to customer management about my upgrade but once I get through I get told its the wrong place! I’m literally going in circles. It’s Tuesday and I need my passport by Friday and no one seems able to help! (The one call back from the upgrade team resulted in me being transferred to the customer management team who had a queue so long that I got cut off and haven’t been able to speak to anyone since!)
My passport is at Liverpool and the email tells me I cannot go to the office so I have no idea what I can do!
