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I’m so sorry @bobokitty that you have to go through this so soon before your vacation. Unfortunately I wish I could give you some hope, but I was in the same boat as you back in Mid April (I was calling everyday 2x a day for 5days straight), I even went as far as waking up at 3am EST (Toronto time) to be the first in queue when the HMPO line opened up, I got through and everybody I’ve spoken to is nice no doubt but there is NO consistency in information. I’ve been told I had to write written letters in order to request my supporting docs back, I did. Twice. And I got nothing back in return or reply lol. I don’t have the time to keep calling in between my day job and my life lol, so I gave up close to the end of May, I had to postpone my travel to New York because of it. As I didn’t have my Canada passport 🙁
Sadly I’ve been sending 5 emails a day to this email address and have had no reply. I’ve been sending copy/paste email of the same since Monday evening. It’s been 2 days now and no reply to my dozens of emails lol. I’ve just lost hope now and it seems like I’ll have to cancel another vacation pretty soon. This is ridiculous and I’d highly urge anyone who is looking into applying for a first adult UK passport, Do NOT do it at this time. Wait another year or so for this to pass.
Yes it’s definitely a glitch, but I guess it won’t be fixed soon as it’s been over a day and it’s still showing as “Docs Received” for me! Are you also in Canada or the USA and waiting for your passport? Are you waiting for your supporting documents to be sent back? As I’ve been reading and as far as I’m aware, they don’t send the supporting docs right away. They send the UK passport first and then your old passport.
Hey! So I checked my application now after reading your post and mine shows the same. Documents received, it completely got rid of the Application processing stage/message that was showing their since May 14 2022. It might be a glitch if it’s happening to both of us.
Same here, I had waited until literally June 1 (24hr before my flight) to call Expedia and postpone my dates to August. I’m very worried now that I may not even get to travel in August. My entire summer May be ruined due to this. I really regret applying for a new adult passport now in the UK. So sad. I hope the best for you!
Hmm I really hope it works out for you! I am also applying from Canada. My application documents were received back on March 22, it did not move to processing until May 14. It’s been sitting in the Processing stage for a month now! I had to postpone my travel to USA, I was supposed to leave June 2. They have all my original docs (Canadian passport, birth certificate). Therefore can’t travel! I called numerous times back in April, even wrote 2 letters as per what I was told request mt docs back due to emerg travel. No replies, nothing at all. I’m at a loss for words now. I hope it works for you, but based on experience, I think you may want to reschedule your travel plans that are upcoming.
