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I was told it would take 2-3 working days to hear back. Today is technically day 3 because of the Easter break. Tbh I’ve totally lost hope.
Good luck everyone.
No not yet, I rang yesterday and was told that there was notes on there and that I had defo been referred for upgrade but I’ve heard nothing.The only contact from the upgrade team I’ve had was an automated email to say they’ll be in touch in due course x
I’ve emailed the day I spoke to the service manager to and email address he gave me , but still no joy. It’s so stressful. Did you email you local office or the one that had your original application. Thanks x
Do you have a direct number never for the complaints line? Which office did your upgrade get sent to if you don’t mind me asking. I was told it had to also be actioned by someone in processing on your application file, we’ve been waiting since last Wednesday and heard nothing yet x
hrg_1987. How long did it take for them to get back to you and which office was it please, if you do not mind me asking. When they rang did they sort it there and then for you x
I got the documents received message the night after I spoke to customer service management who had emailed upgrade service for me, however this was last Thursday and heard nothing since. However it has been bank holiday so……..
